grand4d Privacy Policy

This page describes what we collect when you use grand4d and how we keep that data protected. We are committed to transparent data handling and compliance with applicable privacy laws in the jurisdictions where we operate. When you register an account, play live-dealer tables, use our mobile app, or make deposits via DANA, e-wallet, mobile banking, local payment, or other payment methods, we collect and process certain information.

We collect personal data—such as your name, email, phone number, and identity documents—to verify your identity and comply with know-your-customer (KYC) requirements. We also collect gameplay data, transaction history, and technical information about your device and connection. This page sets out what we collect, how we use it, who we share it with, and what rights you have over your data.

Our approach to privacy balances security, regulatory compliance, and user convenience. We encrypt sensitive data, limit access to authorized staff, and retain information only as long as necessary for legal and operational purposes.

Data We Collect on grand4d

We collect several categories of information when you use grand4d. Your personal data includes your full name, date of birth, email address, phone number, and home address. We collect this during account registration and KYC verification. We require identity documents—such as your national ID (KTP), passport, or driver's licence—and proof of address (utility bill, bank statement, or rental agreement) to confirm your identity and prevent fraud.

We collect payment information when you deposit or withdraw. Your payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details) is recorded. We do not store full payment card numbers on our servers; instead, we tokenize this data so only your payment provider has access to complete card information.

We collect gameplay data: your account balance, bet history, game selections, and settlement records. We collect technical information such as your device type, IP address, browser type, and connection speed. This data helps us optimize the grand4d app for mobile play and diagnose technical issues.

How We Use Your Data on grand4d

We use your personal data to verify your identity, comply with KYC and anti-money-laundering (AML) regulations, and prevent fraud. Our compliance team reviews your identity documents to confirm you are a real person and that your account is not linked to prohibited activities.

We use payment information to process your deposits and withdrawals. When you request a withdrawal, we send your funds to the same payment method you used to deposit (for security verification). We also use payment data to detect suspicious patterns and prevent unauthorized transactions.

We use technical data to optimize the app for varying network speeds, diagnose performance issues, and ensure security. We may contact you via email or phone about account verification status, payment issues, or important service updates.

Personal data

Name, email, phone, address, identity documents used for registration and KYC verification.

Payment data

Payment method and transaction history. Full card numbers are not stored on our servers.

Gameplay data

Account balance, bet history, game selections, and settlement records.

Technical data

Device type, IP address, browser, connection speed, and app usage patterns.

Who We Share Your Data With on grand4d

We share your data only as necessary for legal compliance and platform operations. Our payment processors (handling DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) receive your payment information to process deposits and withdrawals. These processors have their own privacy policies and are responsible for securing your payment data.

We may share aggregated and anonymized data with analytics partners to understand platform trends. This data cannot identify you personally. We do not sell your personal information to advertisers or third-party marketers.

We may disclose your data if legally required—for example, to comply with a court order, law-enforcement request, or regulatory investigation. We are based in a jurisdiction where our servers may sit outside Indonesia, so your data may be processed in multiple countries. Each country has different privacy laws; we apply the highest standard of protection regardless of location.

Your Rights Regarding Your Data on grand4d

You have the right to access, correct, or delete your personal data. You can update your email, phone, or address in your grand4d account settings. If you wish to view all data we hold about you, or request deletion of your account, contact our support team. We will respond to legitimate requests within a reasonable timeframe, subject to legal and operational constraints.

You have the right to opt out of non-essential communications. You can disable marketing emails in your account settings. We will continue to send you transaction confirmations, account security alerts, and important service updates regardless of email preferences.

If you believe we have mishandled your data or violated your privacy rights, you may file a complaint with your local data-protection authority. We encourage you to contact us first so we can resolve your concern directly.

How Long We Keep Your Data on grand4d

We retain your data for as long as necessary to provide grand4d services and comply with legal obligations. We keep identity documents and KYC records for at least five years after account closure to satisfy anti-money-laundering regulations. We retain transaction history and gameplay records for at least seven years to settle disputes and comply with financial-reporting laws.

We delete technical and non-essential data (such as device logs) after they are no longer needed for operational purposes—typically within months of collection. If you close your grand4d account, we retain sufficient information to prevent fraud and respond to legal requests, but we delete unnecessary personal data within a reasonable timeframe.

Our Security Practices on grand4d

We encrypt your data in transit and at rest using industry-standard TLS and AES encryption. All login sessions are protected by encryption. Password hashes are salted and hashed using secure algorithms, so we never store your password in plain text. We recommend enabling two-factor authentication (2FA) in your account settings for additional security.

We limit access to your data to authorized staff who need it for their work. Our team members sign confidentiality agreements. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. We maintain incident-response procedures so that if a security breach occurs, we can notify affected users promptly.

Contact Us About Privacy on grand4d

If you have questions about our privacy practices, wish to access or delete your data, or believe we have mishandled your information, contact our support team via in-app chat or our web contact form. We will respond to legitimate privacy requests within a reasonable timeframe. You may also reach out if you have concerns about how we use data collected during gameplay in Jakarta, Surabaya, Bandung, Medan, Semarang, or other regions where grand4d operates.

We are committed to transparency and working with you to resolve privacy concerns. This privacy policy may be updated from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes via email to your registered account address.